F.A.Q. & HELPS

Return / Refund / Exchange

Can I return the promotional/clearance products for a refund, or exchange for a different product?

Promotional/clearance product(s) are not eligible for exchange/return.

Shipping & Delivery

How much does shipping cost?

Free shipping is available for purchase up to RM150 for West Malaysia and RM300 for East Malaysia.

How do I track my order?

Please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.

How long will I get my order?

All orders placed on weekdays, before 2pm will process the same day. All orders placed during weekends or public holiday will process the next business day.

Delivery timeline does not include processing time and subject to courier handling processing time. Usually the orders will arrive to you within 1-3 working days, during normal season, or take up to 5 working days during peak season and holiday season.

If my parcel is lost, what can be done?

For any missing parcel, missing items in parcel issue, please contact our customer service at info@clarity-commercesb.com or contact us at 017-949 7433

Please get ready your order ID, invoice and snapshot the missing items (if any) from the parcel for better inspections.

What if the products are damaged when they arrived?

Do not use the damaged products as you may be required to ship the affected products back to us for investigation. For return of damaged products, please follow the same process as return/exchange products, with the following exception :

1. Please take photos/videos that clearly show the damages/defects of the products.

2. Fees incurred to ship the defective/damaged product back to us are borne by us, and will be refunded into your Wallet upon successful investigation.

3.Depending on the case, you may be shipped a replacement product or refunded with the value of the affected product(s) into your Wallet if the product is out of stock.

Ordering & Payment

When will I be charged?

When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.

Do I need to create an account to buy from your online shop?

No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.

Which payment methods do you accept?

We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking.

Can my delivery and billing address be different?

Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.

What emails will I receive regarding my order?

You will receive the order confirmation email – to acknowledge we have successfully received your order.

Account & Profile

How do I create an account?

You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online account.

How do I change my account settings?

Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.

Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.

Products & Services

Where can I submit a product review?

You can leave a product review on any product we have on our website. Click on the Reviews tab beside the product description, then submit your review.

Additional Questions

How we protect your data

We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.

What data breach procedures we have in place

We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

How long we retain your data

Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.

What personal data we collect and why we collect it

Contact forms

Information submitted through the contact forms on our site are sent to our company email.

Cookies

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
  • Toolset plugin cookies – this is used by our Toolset plugin (Toolset Types, Module Manager, and Toolset Forms) to properly provide functionality based on user status.
  • Limit Login Attempts cookies – this is used by the Limit login attempts plugin to provide brute force security in logins by monitoring user cookies.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics

On this site, the only analytics gathering service we use is Google Analytics, as explained in the Cookies section above.