F.A.Q. & HELPS

Return / Refund / Exchange

How do I track my order?

Please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.

Can I return the promotional/clearance products for a refund, or exchange for a different product?

Promotional/clearance product(s) are not eligible for exchange/return.

Shipping & Delivery

How much does shipping cost?

Free shipping is available for purchase up to RM150 for West Malaysia and RM300 for East Malaysia.

How do I track my order?

Please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.

How long will I get my order?

All orders placed on weekdays, before 2pm will process the same day. All orders placed during weekends or public holiday will process the next business day.

Delivery timeline does not include processing time and subject to courier handling processing time. Usually the orders will arrive to you within 1-3 working days, during normal season, or take up to 5 working days during peak season and holiday season.

If my parcel is lost, what can be done?

For any missing parcel, missing items in parcel issue, please contact our customer service at info@clarity-commercesb.com or contact us at 017-949 7433

Please get ready your order ID, invoice and snapshot the missing items (if any) from the parcel for better inspections.

What of the products are damaged when they arrived?

Do not use the damaged products as you may be required to ship the affected products back to us for investigation. For return of damaged products, please follow the same process as return/exchange products, with the following exception :

1. Please take photos/videos that clearly show the damages/defects of the products.

2. Fees incurred to ship the defective/damaged product back to us are borne by us, and will be refunded into your Wallet upon successful investigation.

3.Depending on the case, you may be shipped a replacement product or refunded with the value of the affected product(s) into your Wallet if the product is out of stock.

Ordering & Payment

When will I be charged?

When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.

Do I need to create an account to buy from your online shop?

No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.

Which payment methods do you accept?

We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.

Can my delivery and billing address be different?

Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.

What emails will I receive regarding my order?

You will receive the order confirmation email – to acknowledge we have successfully received your order.

Account & Profile

How do I create an account?

You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online account.

How do I change my account settings?

Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.

Products & Services

Where can I submit a product review?

You can leave a product review on any product we have on our website. Click on the Reviews tab beside the product description, then submit your review.